Infrastructure Program Manager

About Point72

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Job Summary

As an Infrastructure Program Manager, you will lead the end-to-end delivery of the JSM-to-ServiceNow replacement program, ensuring alignment with organizational goals, timelines, and budgets.

Key Responsibilities

• Lead the end-to-end delivery of the JSM-to-ServiceNow replacement program.
• Define scope, objectives, and success criteria in collaboration with stakeholders and executive sponsors.
• Oversee all program phases — requirements, design, development, testing, deployment, and post-implementation support.
• Coordinate cross-functional teams (IT, ServiceNow developers, business units, vendors) for smooth execution and integration.
• Act as primary liaison for program updates, risks, dependencies, and milestones.
• Apply project management best practices (Agile, Waterfall, or hybrid).
• Ensure technical alignment of ServiceNow implementation with enterprise architecture, ITSM processes, integrations, and business needs.
• Oversee migration, customizations, and optimizations.
• Drive change management and training to support end-user adoption.
• Monitor post-implementation performance and collect feedback for continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field; advanced degree preferred.
• 8+ years’ experience in project/program management, with a focus on large-scale enterprise IT implementations.
• Proven track record leading complex ITSM platform migrations or implementations, preferably involving ServiceNow.
• Knowledge of ITIL concepts and their application in ITSM environments.
• Strong understanding of project management methodologies (Agile, Waterfall, hybrid) and tools (e.g., MS Project, Jira, Smartsheet).
• Experience managing cross-functional teams and engaging with senior leadership in enterprise settings.
• High-level familiarity with ITSM platforms (ServiceNow, JSM), data migration, system integration, and customization best practices.
• Ability to manage multiple workstreams and competing priorities.
• Exceptional communication and interpersonal skills.
• Commitment to the highest ethical standards.