Onboarding Program Specialist

About Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Job Summary

The Workplace Experience (WPE) team is responsible for shaping the employee experience at Plaid, ensuring that our workspaces, events, and cultural touchpoints drive connection, collaboration, productivity and engagement. Within WPE, the Events & Experiences team brings Plaid’s culture to life by designing and executing programs that foster belonging and engagement across both in-office and distributed environments. This team curates a wide range of experiences—from flagship company-wide gatherings to in-office celebrations, DEIB initiatives, virtual events, and milestone moments.

We’re looking for an Onboarding Program Specialist to join our Events and Experiences team in San Francisco. In this role, you’ll be the face of Plaid for all new hires, leading our in-person onboarding program and delivering a best-in-class introduction to our culture, values, and ways of working. Beyond onboarding, you’ll shape the employee experience by managing swag and recognition programs, supporting milestone celebrations, and assisting with events across onsite, offsite, and virtual environments.

Key Responsibilities

• Facilitate engaging, in-person onboarding sessions for new hires, ensuring a best-in-class first-week experience.
• Create an inclusive and interactive learning environment that fosters connection, belonging, and knowledge retention.
• Manage end-to-end onboarding logistics, including scheduling, room setup, communications, and coordination with cross-functional partners.
• Partner with IT and People teams to ensure a seamless onboarding experience.
• Deliver presentations and learning modules, adapting to audience needs while staying aligned with Plaid’s culture and strategy.
• Gather and analyze feedback from participants.