Senior Customer Success Manager UK Sales

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in various fields.

Job Summary

We are currently looking for a Senior Customer Success Manager in the United Kingdom. This role is perfect for a proactive and strategic customer advocate who thrives on building strong relationships with enterprise clients.

Key Responsibilities

• Build and maintain strong relationships with customer stakeholders, including executive sponsors, acting as a trusted advisor throughout the customer lifecycle.
• Guide customers in adopting solutions effectively and provide best-practice recommendations to achieve business objectives.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to address customer needs and ensure a seamless experience.
• Monitor adoption metrics, proactively identify risks, and propose growth opportunities within assigned accounts.
• Manage escalations, providing timely responses and coordinating resources to resolve critical issues.
• Deliver business reviews, communicate ROI, and align customer strategies with product capabilities.
• Advocate for customer requirements internally to support product development and enhancements.

Requirements

• BA/BS degree in a relevant field; additional certifications in customer success or technology preferred.
• 5–6+ years of client-facing experience in a Customer Success or similar account management role.
• Proven ability to manage enterprise or strategic accounts and deliver measurable results.
• Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels, including C-suite.
• Experience implementing SaaS solutions and familiarity with CS technologies such as Salesforce, Gainsight, or equivalent platforms.
• Strategic thinker with problem-solving aptitude and the ability to work independently in a fast-paced, high-growth environment.
• Demonstrated empathy, customer-focused mindset, and ability to handle escalations calmly and effectively.
• Willingness to travel (estimated 10–20%) and collaborate in a hybrid office setting.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid working model with flexibility for in-office collaboration.
• Comprehensive healthcare and wellness programs.
• Paid parental leave (14+ weeks).