Global Security Operations Center Lead Operator

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Job Summary

Join the team as Twilio’s next Lead Operator, Global Security Operations Center (GSOC) who will play a critical role in informing our overall security posture to enable a safe working environment. As a member of the Corporate Safety & Security team, you’ll utilize best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimize impact to our people, assets, operations, or brand reputation.

Key Responsibilities

• Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents.
• Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations.
• Support access control and visitor management processes.
• Manage security-related calls for service and provide general guidance to employees, vendors, and guests.
• Maintain awareness of business travelers and personnel accessing Twilio facilities.
• Partner with local site security teams to escalate and dispatch resources for incident and alarm response.
• Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents.