Account Manager, Payer

About Mavenclinic

Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

Job Summary

The Account Manager will be responsible for managing the day-to-day relationship and operations across all lines of business for an assigned payer book of business. This role is the primary point of contact for the partner’s operational, member engagement, and partnership performance needs.

Key Responsibilities

• Manage day-to-day relationships and operations across lines of business.
• Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
• Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
• Work with cross-functional teams to identify trends and drive performance optimization.
• Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
• Influence product roadmap priorities through partner feedback.
• Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
• Actively monitor and track forecasting, enrollments and revenue.