Senior Support Engineer US Customer Success

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Job Summary

We are currently looking for a Senior Support Engineer in the United States. As a Senior Support Engineer, you will play a critical role in maintaining and enhancing core software applications, ensuring system integrity, and delivering high-quality support for business operations.

Key Responsibilities

• Monitor, maintain, and support core applications to ensure system stability and performance.
• Troubleshoot and resolve technical issues, escalating unresolved items to development teams promptly.
• Ensure integration and data integrity across core and ancillary systems to minimize business risk.
• Manage monitoring dashboards (APM) and provide recommendations based on trends and performance metrics.
• Develop automation tools and solutions to improve operational efficiency and ROI.
• Serve as a technical resource for installing, supporting, and maintaining vendor and proprietary software applications.
• Collaborate with development and IT leadership to identify system improvements and implement best practices.
• Provide training, documentation, and guidance for internal teams to maximize software usage.

Requirements

• 3–5 years of experience in software or web application support.
• Strong knowledge of REST APIs and experience with monitoring and logging tools.
• Proficiency with .NET technologies (C#.Net, ASP.Net, MVC, LINQ), Visual Studio, and related frameworks.
• Experience with front-end technologies: JavaScript, JQuery, HTML, CSS, AJAX, JSON.
• Database experience: SQL Server 2005/2008 and related querying skills.
• Familiarity with modern development tools and frameworks (Node.js, Kafka, Docker, Kubernetes).
• Experience with Web Services and ASP.NET Web API.
• Strong problem-solving, communication, and collaboration skills.
• Ability to work in a fast-paced environment, managing multiple priorities effectively.

Benefits

• Competitive salary: $100,000 – $120,000 annually
• Fully remote work environment
• Health insurance (medical, dental, vision)
• Paid time off and holidays
• Opportunities for professional development and training
• Collaborative and growth-oriented team culture