Customer Success Manager

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

Job Summary

The Customer Success Manager is the Kiddom team’s backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

Key Responsibilities

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
• Serve as the primary contact for customers delivering a value-driven customer journey.
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators.
• Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals.
• Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Participate in onsite visits to support district initiatives, professional learning, and customer’s needs (30% Travel).

Requirements

• BA or BS degree or higher.
• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company.
• Experience using and/or implementing High quality instruction materials (HQIM).
• Experience with set-up, configuration, or administration of a SAAS software product.
• Education field experience, and/or experience as a success manager in ed-tech.
• Strong empathy for educators.
• Passion for improving education equitably.

Salary

$70,000 – $90,000 a year Bonus Structure: Additional $15K OTE – Prorated to start date. Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the.