Technical Support Spec

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies to provide effective staffing solutions.

Job Summary

This role provides advanced Tier 2 technical support and desktop application assistance across multiple locations, including corporate offices, home offices, and customer sites.

Key Responsibilities

• Deliver Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
• Respond to support requests via in-person, remote, and digital channels, resolving issues efficiently.
• Build, rebuild, and maintain workstations, install operating systems, software, and patches, and protect against malware.
• Maintain accurate documentation of technical issues, solutions, and knowledge base articles.
• Collaborate with cross-functional teams to optimize IT processes and workspace technology environments.
• Recommend hardware and software standardization and identify opportunities for process improvements.
• Conduct end-user training and provide support for specialized executive/VIP technology needs.

Requirements

• Advanced knowledge of desktop operating systems, software installation, and troubleshooting.
• Proficiency with networking, workspace technologies, and VoIP phone provisioning.
• Experience with remote management tools, Microsoft Active Directory, group policies, Exchange, Office 365, MacOS, iOS, DHCP, DNS, and TCP/IP.
• Customer-focused with strong interpersonal, communication, and problem-solving skills.
• Ability to create and maintain technical documentation, deliver training, and support complex technical issues.
• Adaptable, proactive, and able to manage multiple priorities in a fast-paced, geographically distributed environment.
• U.S. work authorization required; must demonstrate reliability, composure, and professionalism under stress.

Benefits

• Competitive hourly pay ($27.88 – $35.37/hr)
• Paid time off and flexible leave policies
• Comprehensive medical, dental, and vision coverage
• Retirement savings plans, including 401(k) options
• Professional development opportunities and training resources
• Remote or hybrid work arrangements considered based on role and manager discretion
• Support for mental health and wellness resources