Senior Support Engineer

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in various fields.

Job Summary

We are currently looking for a Senior Support Engineer – US in the United States. This role offers the opportunity to work directly with enterprise customers, ensuring their deployments run smoothly and securely.

Key Responsibilities

• Investigate and resolve support cases related to SaaS platforms, including authentication, secret access, certificate workflows, and remote access issues.
• Reproduce and troubleshoot customer problems using Linux, Docker, Kubernetes, and other environment tools.
• Analyze logs and system behavior to identify root causes and deliver actionable solutions.
• Support customers with secure configurations, operational best practices, and runbook development.
• Collaborate with engineering and product teams to escalate complex issues, validate fixes, and advocate for customer needs.
• Contribute to internal tooling, team processes, and knowledge base articles to enhance team efficiency and customer experience.
• Provide support for critical issues outside core hours when necessary.

Requirements

• 4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role.
• Strong hands-on experience managing Linux-based systems in production environments.
• Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
• Knowledge of IAM concepts, authentication protocols, and API interactions.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Solid understanding of networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
• Strong analytical and troubleshooting skills, capable of independently driving root cause analysis.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience with SaaS or security-focused platforms, Zero Trust Architecture, PKI/KMS/CMS, PAM, HSM, DevOps automation tools (CI/CD, Terraform, Ansible), and scripting in Python or Bash.

Benefits

• Competitive base salary: $130K-$150K, plus potential merit increases based on experience.
• Equity or stock options in the company.
• Flexible remote work with East Coast preference.
• Health, vision, and dental insurance.
• Paid holidays, sick leave, and PTO.
• Opportunities for professional growth and collaboration.