Account Executive

About Realchemistry

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary

21GRAMS is in search of Account Executive to join our growing team and to support projects and programs as directed by senior management on the team. This is an opportunity to support client and new business development efforts across a range clients, using your communications training and experience to improve health and make a difference. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

Key Responsibilities

• May participate in new business opportunities as a support to the Account Director by taking notes with input and/or planning meetings
• Note taking during meetings/calls (internal and client-facing); sends prompt recaps to appropriate parties for review, filtering/editing and/or additional input before routing
• With guidance from Supervisor and/or members of the account team, requests/collects and appropriately files the resources needed to service project scopes i.e.) client resources, creative briefs, project plans, etc.
• Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency’s milestone delivery(s), review periods, MLR submissions, etc.
• Learns each client’s review/submission schedule and project deadline to ensure they support the team to meet it/them
• Supports PM to collect/track and/or compile internal and external feedback on each milestone delivery
• Drives the creation of billable job codes
• Shadows and assists Account Lead in preparation for and during monthly revenue recognition meetings
• Practices and adheres to company SOPs (Standard Operating Procedures)
• Effectively collaborates with members across the entire team to succeed
• Ensures procedures are being followed by team members
• Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus
• Craft solutions that balance client objectives and timelines with internal recommendations
• Serve as brand champion with ability to articulate the strategy and core communication