Account Group Supervisor

About DDB Health

At DDB Health, we believe health can’t wait. The pace of healthcare is accelerating—and we love it. That is why at DDB Health, we DARE TO DO BOLDLY. We believe there’s nothing more important than health, and we need to stay a step ahead in order to achieve it. Our agency of courageous, curious, generous and gritty people are committed to solving the toughest health challenges. Through our omnichannel creative approach, we inspire our customers to take bold action that advances health. Inclusivity: We, at DDB Health, are an inclusive home. We believe that every voice matters, and we aim to reflect the world around us. Together, we can boldly tackle every health communication challenge with diverse thought and enhanced perspective. Flexibility (new): At DDBH we have a flexible hybrid working environment with employees able to split their time between the Soho headquarters and their home office, Friday afternoons free of meetings, Summer Fridays, and other perks and arrangements that enable our people to do their best work. We strive to be our boldest and best no matter where we are each doing our work – either with our clients, from home, or from the office. DDB Health is a global network of healthcare communications companies dedicated to helping clients use creativity—and creative technology—as a force for good health. Through deep insight into customers, channels, and behavior, DDB Health creates meaningful change on behalf of important healthcare brands.

Job Summary

As an Account Group Supervisor, you will act as the day-to-day lead on the brand for internal team and client.

Key Responsibilities

• Mastery of daily skills necessary to run multiple brands in project development, strategic support and have flawless execution.
• Clear understanding of agency capabilities, department roles, and have the ability to partner across the department to provide full agency value to our clients.
• Demonstrate “Big Picture” thinking view of the brand and business, making strategic recommendations regularly.
• Contribute strategically to the long-term vision of the brand, internally and with the client along with the ability to pull this understanding into agency creative work and recommendations.
• Guide clients through agency brand development processes, in partnership with strategic team.
• Lead strategic and tactical planning process.
• Manage expectations of both the client and internal agency staff, ensuring a positive and productive atmosphere.
• Establish credibility with the client and embody a service-oriented attitude, becoming a trusted and integral strategic advisor.
• Articulate agency POV without being afraid to take a stand.
• Proactively problem solve for discrepancies between client and agency, including the ability to moderate communications to avoid escalation of tensions.
• Have up-to-date knowledge of all assigned brand projects and therapeutic indications, as well as understanding of the client’s marketplace.