Account Manager

About Funinc

Fun, Inc. is looking to hire an Account Manager to help our customers transform the way they hire! We’re talking real transformation: introducing significant process change that requires involvement from everyone in their organization.

Job Summary

Account Managers at Fun, Inc. are smart, thoughtful people who leverage their creativity and mastery of the product to lead customers to solutions that fit their needs.

Key Responsibilities

• Own and manage customer relationships to drive value and ensure happiness and high engagement
• Oversee on-boarding tasks such as data migration, product training, and organizational roll-out strategies
• Leverage knowledge of products, services, and best practices to proactively provide support and guidance to customers
• Regular in-person check-ins with customers in and around the NYC area to share the latest from Greenhouse and ensure that the customer’s goals and our vision are in alignment
• Serve as a trusted advisor, advocating client needs back to Greenhouse’s internal support, product, engineering, and sales teams
• Facilitate renewal of annual contracts and identify opportunities for additional growth

Requirements

• Four-year BA/BS degree
• 3-6 years hands-on account management (SaaS experience preferred)
• Willingness and ability to travel regularly to on-site meetings with customers in and around NYC
• Superior customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and solution-oriented
• Exceptional written and oral presentation skills
• Ability to manage competing priorities
• Experience in hiring (e.g. hiring manager, interviewer, etc.) a bonus, but not required