Account Manager

About Signetjewelers

Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We’re ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Job Summary

We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners.
• Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients.
• Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents.
• Review and accurately tag repairs returned to SJR as rework from prior services.
• Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate.
• Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed.
• Communicate repair updates via email and phone in a clear and professional manner.
• Escalate concerns or service issues to management promptly.

Required Qualifications

• Prior experience in account management, customer service, warranty processing, or related field preferred.
• Strong attention to detail with excellent organizational and time-management skills.
• Effective written and verbal communication skills.
• Ability to work collaboratively across departments.
• Proficiency with computer programs, portals, and internal systems.

Benefits & Perks

• Collaborative team environment.
• Opportunities for growth and development.
• Competitive compensation and benefits package.