Account Manager

About Farfetch

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

Job Summary

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results.

Key Responsibilities

• Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
• Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
• Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
• Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
• Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
• Review daily/weekly/monthly boutique performance and Farfetch profitability
• Conduct regular business reviews internally and with boutiques
• Work with Business Development and Partner Implementation to onboard new boutiques or location expansions within existing network, ensuring boutique is online with right stock quality/quantity in a short time frame
• Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Service team, Production, and Operations to drive all service KPIs and ensure business needs are met

Requirements

• You have minimum of 4-5 years of Client/Customer relations, Commercial experience (online or offline)