Account Manager

About Stemhealthcare

Stemhealthcare is dedicated to supporting project delivery, ongoing client relationships, and business development activities focused on depth and expansion within established global accounts.

Job Summary

The Account Manager – Global Client Partnerships supports project delivery, ongoing client relationships, and business development activities focused on depth and expansion within established global accounts.

Key Responsibilities

• Serve as the lead point of contact for customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop proposals, negotiate contracts in partnership with the commercial affairs team
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop business with existing clients and/or identify areas of improvement to meet revenue targets
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with other members of the team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed
• Coordinate with colleagues working on the same account to ensure consistent service

Requirements

• Product/Marketing Manager experience from the Pharmaceutical Industry or STEM analysis team experience
• Account manager for an agency working in the healthcare/pharmaceutical space
• A track record as a financially aware and self-starting pragmatist
• Evidence of having coordinated or managed significant projects

Attributes

• Confident self-starter – thrives on empowerment
• Confident engaging with different personalities at every organisational level
• Strong presentation skills
• Analytical & astute – able to spot trends and make observational links
• Flexible and adaptable
• Must be motivated by an entrepreneurial, small company environment
• Be a leader – High degree of professional credibility and personal integrity
• Courage to challenge, resist and push back
• Ability to coach and guide matrix team members
• High attention to detail

Leadership Style

• Assertive, dynamic, communicative team member
• Ability to help formulate and represent STEM services
• Collaborative skills with strong emotional intelligence
• Ability to adapt style to operationally ‘hands on’ when required