Assistant Facilities Manager

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

Reporting to the General Manager (GM), the Assistant Facilities Manager (AFM) will support them in delivering exceptional facilities management services at 78 St James’s Street, ensuring highest standards of building maintenance and occupier service. The AFM will coordinate marketing, communications, and events within the building while managing budgets and implementing technology solutions. This role focuses on creating premium experience for occupiers while maintaining operational excellence and supporting the building’s community strategy initiatives.

Key Responsibilities

• Assist the GM to deliver facilities management services to best practice standards defined by JLL Ltd.
• Ensure that the highest standards of management and maintenance of 78 St James’s Street and services to the occupiers are provided.
• Work closely with the onsite team of service partners to ensure a seamless experience to occupiers.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
• Be in the call rota to attend the building during emergencies.

Requirements

• Understanding of the client’s objectives and instructions in relation to the building.
• Ability to liaise with occupier representatives and escalate matters to senior management if unresolved.