Assistant General Manager

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Assistant General Manager supports the General Manager in the comprehensive management of properties that function both as client facilities and as Class A commercial assets. This role combines facility management support with commercial property management expertise to ensure seamless daily operations and excellent service delivery.

Key Responsibilities

• Provide general overall facility management services, including continuous monitoring of the property and addressing immediate operational issues
• Serve as a primary day-to-day contact for occupants/tenants and visitors, providing exceptional customer service
• Support work order management for in-house staff and vendors, ensuring timely resolution of maintenance requests
• Assist with budgetary requests, analysis, and reporting for both facility operations and property management
• Provide direction and information to vendors, facilities staff, and service providers to ensure excellent coordination and execution of work
• Conduct regular property inspections to identify and address maintenance issues before they escalate
• Monitor and report to the General Manager on facility operations through both direct employees and third-party service providers

Requirements

• Bachelor’s Degree or equivalent work experience in Facilities Management, Property Management, or related field required
• Minimum of 3-5 years of experience in facility management, property management, or related field
• Experience in a corporate environment or as a third-party service provider
• Strong knowledge of building operations, systems, and maintenance practices
• Excellent customer service orientation with proven ability to build relationships with diverse stakeholders
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• Strong interpersonal skills and problem-solving ability with excellent verbal/written communication skills

Preferred Qualifications

• Industry certifications such as FMA, RPA, or SMA preferred
• LEED Green Associate or LEED AP certification desirable
• Background working in Class A commercial properties