Website Dukeenergy
About Duke Energy
More than a career – a chance to make a difference in people’s lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.
Key Responsibilities
- Consult with customers on their billing inquiries, service orders, trouble calls, and various other needs.
Requirements
- Must complete an 11-week mandatory training period with no vacation.
- First day onsite attendance at a Duke Energy call center location.
- Video interview through Microsoft Teams is required.
Benefits
- Paid Time Off, holidays, and sick leave.
- Health, Dental, and Vision Insurance.
- 401K plan with company match.
- All necessary equipment provided.
Pay
The pay rate is $20 per hour (non-negotiable) with additional premium for bilingual specialists.
Training Details
Training will start on the start date and will last the first 11 weeks, Monday – Friday from 8:00 AM to 4:30 PM EST.
To apply for this job please visit dukeenergy.wd1.myworkdayjobs.com.