Branch Manager

About Keybank

Keybank is dedicated to helping clients move forward in their financial journey, providing excellent client service and financial solutions.

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients’ needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to in-person branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team in-person through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area.

Key Responsibilities

• Embody a strong client experience culture, being present with every client and teammate.
• Engage in outside calling to small business clients in and around the community.
• Accountable for growing the business through retention, expansion, and acquisition tactics.
• Lead and develop the in-person branch team, ensuring understanding of Key’s products and services.
• Facilitate strong partnerships within branch team and with line of business partners.
• Responsible for managing, staffing, and scheduling all direct report work schedules within the branch.
• Facilitate in-person morning huddles and end of day debriefs.
• Deliver a consistent, disciplined coaching and performance management process.

Requirements

• Proven experience in a leadership role within a banking or financial services environment.
• Strong understanding of financial products and services.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain relationships with clients and team members.