Branch Operations Associate Manager – Kernersville

About Wells Fargo

Wells Fargo is a financial services leader committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.

Job Summary

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division.

Key Responsibilities

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Provide excellent customer service, engage customers in conversations, and build relationships with them.
• Manage the schedule and the daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

• Individuals in a LO position must meet the Loan Originator requirements under Regulation Z.