Business Systems Analyst

About Manulife

Manulife is a leading international financial services group that helps people make decisions easier and lives better. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups, and institutions.

Job Summary

This role presents an exciting opportunity to shape the future of Global Operations and Marketing Technology by bridging business needs with technical execution! As a Business Systems Analyst, you’ll play a meaningful role in capturing, managing, and translating requirements into actionable work that drives system improvements and digital transformation.

Key Responsibilities

• Interpret and document technical requirements for Global Operations and Marketing Technology team, relating to common capabilities on the AEM Cloud platform
• Research and document issues involving workflow procedures and processes; analyze data and develop creative solutions
• Coordinate recommended technical process changes, enhancements and product implementations, including test plans to ensure successful implementation
• Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems including AEM Cloud
• Translate business and user requirements into Epics, Features, and User Stories; facilitate the technical design sessions, backlog grooming, and planning sessions with the project implementation team
• Determine the acceptance testing framework and standards to assess completed projects
• Assist in translating user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Conduct review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
• Evaluate and recommend technological solutions that align with business needs and industry leading practices
• Facilitate communication between business collaborators and technical teams throughout the software development lifecycle
• Coordinate with development teams to ensure successful implementation of AEM system advancements and additional Marketing Technology tools, or innovative solutions
• Work with collaborators to collect and detail product needs and convert these needs into clear and doable technical user stories or product specifications
• Support Global Digital Marketing team to gather Technology requirements
• Prepare reports and presentations to communicate insights, findings, and recommendations
• Communicate data analysis and product performance evaluations to customers and multi-functional teams
• Conduct regular evaluations to assess product performance against goals and benchmarks to identify areas of improvement and recommend strategies for optimization
• Conduct market research to understand industry trends, customer needs, and the competitive landscape