Case Manager (Student Development Specialist II)

About Tamus

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Job Summary

The Case Manager plays a vital role in supporting student success and well-being by providing proactive case management and resolution services. Under the guidance of the Director of Student Assistance Services, this position works closely with the CARE Team and collaborates with faculty, staff, families, and community partners to address challenges impacting students and minimize academic disruptions. This role is ideal for a dynamic professional passionate about empowering students and creating a supportive campus environment.

Key Responsibilities

• Conduct initial intake meetings with persons of concern, assess needs, and create an action plan and case notes within the Maxient system.
• Provide crisis intervention support to connect persons of concern to referrals to appropriate resources internal and external to the campus.
• Participate as a member of the CARE Team. Coordinate and track CARE Team and basic needs action plans and ensure continuity of care for the campus community as needed.
• Prepare reports, statistics, assessments, evaluations, and documents case management in a timely manner.
• Remain current and trained on standards and best practices, emerging strategies and interventions, and research on the local, state, and federal levels, supporting the reductions of threats to the campus community and connecting students of concern to supports necessary to enable retention and student success.
• Monitor students of concern on the CARE agenda and monitor if students are complying with behavioral expectations.
• Make appropriate referrals to behavioral health resources as needed and work with these resources to make a plan for communication to faculty and staff regarding student absences for medical care needs.
• Assist with parenting/pregnancy requests (as applicable with CR/TIX); contact students and inform them of the parenting and pregnancy process and explain the acceptable medical documents that will need to be submitted and provide appropriate support measures.
• Develop and maintain a database of referral resources for social service agencies (including housing, mental health, financial support, food services, & other basic needs) within campus and local communities.
• Maintain relationships with support agencies and resources to connect the campus community to long term support.
• Assist in the development and implementation of policies related to basic needs, including outreach and education, campus wellness initiatives, departmental publication, website, and social media.

Requirements

• Relevant experience in case management or student support services.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with diverse populations.