Change Management Lead – Digital Transformation

About Rsm

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary

The Change Management Lead – Digital Transformation is responsible for shaping and executing the change strategy across initiatives, ensuring that business stakeholders are fully engaged, supported, and prepared for adoption. This role bridges the gap between strategic intent and operational execution through a structured approach to change.

Key Responsibilities

• Design and implement comprehensive change management strategies aligned with business goals, stakeholder needs, and project timelines.
• Conduct change readiness and impact assessments to identify stakeholder segments, adoption barriers, risks, and organizational impacts.
• Define and own integrated change management plans that include communication, training, engagement, and resistance management components.
• Develop and execute tailored change activities such as workshops, feedback loops, stakeholder mapping, and communications.
• Document all change management activities and outputs, maintaining traceability for audit, governance, and future reference.
• Ensure change initiatives land effectively by aligning efforts with key landing patterns, business rhythms, and user needs.
• Provide coaching and advisory support to leaders and change agents to help them fulfill their change leadership roles.
• Design and lead post-launch reinforcement strategies to monitor adoption, measure success, and implement corrective actions.
• Integrate change management with change delivery and program governance, ensuring alignment with milestones and decision points.
• Define and track change KPIs and adoption metrics and deliver reports that inform leadership and guide next steps.
• Facilitate change champion networks or peer-to-peer support mechanisms to drive grassroots engagement.
• Manage stakeholder communications, crafting clear, timely, and targeted messaging to drive awareness and alignment.
• Support cultural alignment and behavior change initiatives, ensuring long-term sustainability of the change.

Requirements

• Background in Agile methodologies and sprint-based delivery models.
• Bachelor’s or Master’s degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field.
• 5 or more years leading change management efforts in large or global environments.
• Background in consulting or project-based environments is a plus.
• Strong understanding of change management principles, methodologies (e.g., ADKAR, Prosci), and tools.
• Excellent communication and skills.