Client Success Leader

About Jobgether

Jobgether is a company focused on connecting job seekers with opportunities in various sectors.

Job Summary

The Client Success Leader is responsible for ensuring exceptional client outcomes and operational excellence within a healthcare-focused technology platform. This role combines client-facing relationship management with analytical insight, process optimization, and collaboration across technical and operational teams.

Key Responsibilities

• Build strong relationships with clients, understanding their organizational structure, business objectives, and opportunities for value delivery.
• Drive client strategy execution, including relationship management, growth initiatives, and adoption of platform solutions.
• Monitor and analyze client data to identify actionable insights, trends, and opportunities for improvement.
• Ensure accuracy of client-facing reporting and provide financial and operational projections.
• Support onboarding, training, and the introduction of new platform capabilities to clients.
• Communicate key findings, insights, and recommendations to internal and external stakeholders.
• Act as a primary point of contact for client inquiries, SLA management, and resolution of operational issues.
• Travel occasionally (up to 25%) to meet client needs and support relationship-building initiatives.

Requirements

• 5–7 years of experience in client-facing roles such as customer success or account management.
• Proven ability to cultivate and influence relationships within the healthcare or payer market.
• Experience in healthcare payment integrity or related fields is highly preferred.
• Strong analytical skills, with the ability to interpret complex datasets and deliver actionable insights.
• Excellent verbal and written communication skills, capable of presenting information clearly and effectively.
• Self-starter with the ability to work autonomously and navigate ambiguity in a fast-paced environment.
• High attention to detail, process-oriented, and committed to integrity and quality in all work.
• Collaborative mindset with strong cross-functional teamwork skills.

Benefits

• Competitive salary range: $130,000 – $175,000 annually, plus eligibility for an annual performance bonus.
• Flexible Time Off (FTO) and remote/hybrid work options.
• Health, dental, and vision coverage, including company-paid options.
• 401(k) retirement plan with company match and flexible spending accounts.
• Tuition reimbursement and professional development opportunities.
• Life insurance, short-term disability, and parental leave benefits.
• Opportunities for career growth and advancement.