Client Success Manager

About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we’re a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands: PrintWithMe makes printing convenient for everyone, everywhere. We’re an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations. SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

Job Summary

WithMe is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. This role requires working hours through 5:00 PM Pacific Time.

Key Responsibilities

• Manage client relationships, conduct QBRs, and deliver performance insights
• Establish regular communication with clients to ensure satisfaction and retention
• Drive identification and successful conversion of upsell and cross-sell opportunities
• Track client metrics and KPIs using Salesforce
• Collaborate with internal teams to resolve issues and advocate for client needs
• Represent WithMe at client meetings and industry events

Requirements

• 3–5+ years in client success and account management
• Strong communication and presentation skills
• Experience using Salesforce and analyzing client data
• Proven ability to drive retention and identify revenue opportunities
• Experience in a fast-paced or startup environment is a strong plus
• SaaS sales experience is a strong plus
• Multi-family experience is a strong plus
• Ability to work until 5 pm PT

Benefits & Perks

• 100% remote work environment
• Employee equity and a chance to shape the future of an innovative company
• Comprehensive health, dental, vision, 401k with match, and more
• Unlimited vacation and a supportive, forward-thinking team

Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!