Clinical Consultant IV, Enabling Technologies – Inland Empire (CA)

About Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Job Summary

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Key Responsibilities

• Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers.
• Represent Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Install software and hardware upgrades.
• Perform system preventative maintenance.
• Provide telephone clinical support to customers.
• Use UNIX/LINUX commands to modify operating files.
• Fulfill Software and Service Contract obligations.

Customer Support

• Act as the primary Medtronic customer liaison for repair and technical support issues.
• Provide timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintain familiarity with status of calls and issues at customer sites.
• Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution.
• File weekly site visit and customer contact reports for service improvement purposes.

Educational Support

• Educate and train physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
• Provide a clinical resource for surgeons, clinicians and others being trained.
• Update customers on tips, shortcuts and suggestions, as appropriate.
• Participate in in-house sponsored customer training at designated sites for both internal and external partners.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel.