Compliance and Regulatory Manager 2

About Oregon

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity, affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

Job Summary

BOLI has an opening for one Customer Service Unit Manager (Compliance and Regulatory Manager 2) position in the Legal Policy Division. This position will be based in our Portland, Salem or Eugene offices. The successful candidate may also be eligible to work a hybrid schedule. This is a permanent, full-time, Executive/Supervisory position.

Key Responsibilities

• Provide leadership and oversight to the Customer Service Unit.
• Ensure BOLI’s operations align with legal requirements and strategic objectives, promoting agency-wide consistency and effectiveness in service delivery.
• Provide guidance to staff as they work directly with Oregonians in answering questions on filing claims and complaints, make appropriate referrals, and explain processes and resources available to the public.
• Develop, establish and maintain program processes, procedures, expectations, workflows and policy for the newly formed unit.
• Develop, draft, review and approve proposed program messaging and technical guidance related to all agency programs for the general public, interested parties and organizations, and impacted individuals.
• Supervise staff charged with ensuring timely responses to inquiries, providing quality and well-researched content, appropriate, trauma-informed service, and innovative solutions for customer service.
• Lead operations of the unit, ensuring appropriate and compliant technical.

Requirements

• Experience in compliance and regulatory management.
• Strong leadership and communication skills.

Benefits

• Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off.
• Competitive benefits package including medical, vision, and dental.
• Pension and retirement programs.
• Advancement opportunity within BOLI and other State agencies.
• Opportunity to expand your technical and professional skills.
• Work with others who are passionate about public service.
• Make a difference in the lives of Oregonians.
• Possible eligibility for the Public Service Loan Forgiveness Program.