Computer Support SpecialistD.A. Davidson & Co.

About Dadavidson

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values.

Job Summary

Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Key Responsibilities

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
• Attain performance goals set by management for resolving incidents and requests
• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service
• Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals

Requirements

• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes
• Proficient knowledge of basic computer hardware
• Bachelor’s degree in field of specialty or equivalent IT Support experience
• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
• Excellent communication skills, both oral and written
• Excellent customer service skills
• Ability to work a variety of shifts
• Ability to safely lift and carry as much as 35 pounds
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and self-directed
• Organized and detail oriented
• Ability to work in a fast-paced, regulatory, and time sensitive environment
• Problem solving skills and critical thinking
• Maintain or ability to obtain ITIL foundation certification within 1 year of start date