Conversion Analyst

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect talent with opportunities.

Job Summary

We are currently looking for a Conversion Analyst – Digital Banking in the United States. This role is responsible for leading digital banking conversions and supporting community banks through the implementation of advanced banking applications.

Key Responsibilities

• Lead and participate in digital banking conversion, merger, and acquisition projects to ensure timely and successful implementation.
• Provide support to customers for questions, incidents, and issues related to digital banking applications.
• Conduct customer training on digital banking software and assist with new feature rollouts.
• Manage service request queues, evaluating and prioritizing requests via phone, email, or other channels.
• Accurately assess customer needs, documenting actions taken and resolutions in a central system.
• Analyze service requests to identify trends and recommend process improvements.
• Collaborate with third-party vendors to resolve issues and support implementation activities.
• Participate in strategic initiatives and contribute to continuous improvement programs.

Requirements

• Bachelor’s degree required, or High School Diploma/GED with equivalent work experience.
• 5+ years of experience in the banking or financial industry.
• 5+ years of direct client support experience.
• Experience with Fiserv Premier Deposit software or similar banking applications preferred.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills and ability to work independently.
• Ability to manage multiple tasks and projects with attention to detail.
• Comfortable working remotely and collaborating across teams, with occasional travel (25–40%).

Benefits

• Competitive salary range: $75,000 – $85,000 annually.
• Health, dental, and vision insurance (eligible from day 1).
• 401(k) plan with 100% match up to 6% of salary.
• Paid holidays, vacation, and sick time.
• Volunteer time off and employee donation programs.
• Wellness programs and gym membership reimbursement.
• Life insurance, short-term and long-term disability coverage.
• Flexible spending accounts for healthcare.
• Employee referral bonuses and professional development opportunities.
• Leadership development programs and employee engagement events.