Conversion Analyst

About Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Conversion Analyst – Digital Banking in United States.

Job Summary

We are seeking a detail-oriented and technically skilled Conversion Analyst to support digital banking transformations for a network of community banks. In this role, you will lead digital banking conversion projects, provide direct client support, and ensure smooth adoption of digital solutions.

Key Responsibilities

• Lead digital banking conversion projects for community bank clients, ensuring successful implementation and customer satisfaction.
• Provide technical support and training for digital banking applications via phone, email, and virtual sessions.
• Log, track, and document client service requests, resolutions, and best practices for knowledge sharing.
• Analyze service requests to identify trends, recommend process improvements, and enhance customer experience.
• Collaborate with internal teams and third-party vendors to resolve issues and implement software updates.
• Manage multiple conversion projects simultaneously, ensuring deadlines, SLAs, and quality standards are met.
• Participate in strategic initiatives and continuous improvement programs related to digital banking services.

Requirements

• Bachelor’s degree or equivalent work experience; prior experience in banking or financial services preferred.
• Minimum of 5 years of experience in client support, ideally in financial services or digital banking.
• Familiarity with Fiserv Premier Deposit software or similar digital banking platforms preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication, with the ability to explain technical concepts clearly.
• Ability to manage multiple projects, prioritize tasks, and work independently.
• Comfortable working in a fast-paced, dynamic environment with attention to detail.
• Ability to travel 25–40% for conversion projects and occasional visits to headquarters.
• Ability to lift and move up to 10 pounds as needed.

Benefits

• Competitive salary range: $75,000–$85,000 annually.
• Health, dental, and vision insurance, effective from day 1.
• 401(k) plan with 100% match up to 6% of salary.
• Paid holidays, vacation, sick time, and volunteer time off.
• Opportunities for career advancement and leadership development programs.
• Wellness programs to lower premiums and gym membership reimbursement.