Customer Care Analyst

About Jobgether

Jobgether is a platform that connects job seekers with potential employers, enhancing the hiring process through AI-powered matching.

Job Summary

We are currently looking for a Customer Care Analyst. In this role, you will play a crucial part in enhancing customer satisfaction and loyalty by providing exceptional support and service. Your ability to address customer inquiries and resolve issues will significantly impact our partner’s reputation and overall success.

Key Responsibilities

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
• Gain working knowledge of company systems and processes
• Attend training classes for self-development and to stay current on customer service procedures
• Problem-solve in a professional and effective manner
• Communicate effectively with consumers via all channels including telephone, email, and social media
• Monitor social networks for potential threats or opportunities
• Create engaging environments on social networks and oversee new associates on these platforms

Requirements

• 2 years’ experience in retail customer service
• 2 years’ experience in an office environment
• 1 year experience with Microsoft Office Suite
• High School Diploma/GED
• Fluent in English

Benefits

• Competitive pay rate
• Opportunities for professional development and training
• Flexible remote work environment
• Engagement with a diverse team
• Opportunities to influence customer experience and satisfaction