Customer Engineer

About Amat

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Job Summary

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Key Responsibilities

• Performs all standard service activities through Tier I unassisted.
• Performs standard Tier II with assistance.
• Able to perform routine preventative maintenance within established timeframes.
• Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
• Verifies operational quality of system equipment unassisted.
• Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem.
• Demonstrates consistent ability to execute escalation plan.
• Able to resolve Day-Day issues.
• Exposure to systemic issue resolution.
• Able to support the preparation and delivery of technical issues to internal and external stakeholders.
• Knowledge in fundamental theories.
• Minimum aid needed to read circuit diagrams.
• Single primary product and platform.
• Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing).
• Has the ability to diagnose and resolve technical problems (Corrective maintenance).
• Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety awareness.