Customer Service Representative – 1st Shift (Remote)

About Stryker

Stryker Corporation is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.

Job Summary

As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.

Key Responsibilities

• Validate the ship to and replenishment locations of orders with sales and operations partners.
• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry.
• Check and validate accuracy of incoming surgery product usage cases.
• Be the customer-facing voice and develop creative solutions to customer issues.
• Provide phone support for inquiries from sales and healthcare professionals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Provide proactive updates on order status to accelerate billing process.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Research responses with sales.
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies.
• Support Sales Reps in case of product usage pricing or discrepancies.

Requirements

• Required: High School Diploma or GED.
• Two (2) years’ relevant work experience.

Preferred Qualifications

• Experience as account representative; Oracle.

Benefits & Perks

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.