Website R1Rcm
About R1Rcm
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Job Summary
As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion – not just to hear information, but to address their fears, concerns, and questions.
Key Responsibilities
- Working on computers and answering phones to intake information in a busy environment.
- Collecting details that must be input correctly between physician and nurse check-ins.
- Helping people who may be very ill or worried.
- Asking follow-up questions and building rapport in real time.
- Working quickly and expecting the unexpected in a fast-paced environment.
Requirements
- High School Diploma or GED
- Excellent customer service experience
Benefits & Perks
This is just the first step of your healthcare career at R1 RCM Inc.
To apply for this job please visit r1rcm.wd1.myworkdayjobs.com.