Customer Success Manager

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in a dynamic and innovative environment.

Job Summary

We are currently looking for a Customer Success Manager. In this dynamic advisory position, you will lead the way in enhancing customer experience through innovative AI technologies. Your role will directly influence customer success and growth by managing relationships, driving product adoption, and demonstrating clear value to clients.

Key Responsibilities

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.
• Deliver outcome-driven engagement across the customer journey.
• Identify commercial opportunities and drive revenue growth through strategic engagement.
• Use analytical insights to interpret customer data and health metrics.
• Build strategic partnerships as a trusted advisor to facilitate long-term success.

Requirements

• Minimum of 5+ years of experience in Customer Success or Customer Experience.
• Background in go-to-customer/GTM roles within enterprise technology/SaaS.
• Bachelor’s degree in a relevant field such as Business, Engineering, or Computer Science.
• Experience in driving adoption of SaaS or AI-powered solutions.
• Strong ability to influence stakeholders across various organizational levels.
• Familiarity with customer success tools (e.g., Gainsight) and quantitative analysis.
• Excellent program/project management and multitasking skills.

Benefits

• Flexible work arrangements with the possibility of remote work.
• Opportunities for professional growth and career development.
• Access to advanced tools and technologies in customer experience.
• Collaborative work culture with team-oriented onsite experiences.