Customer Success Manager

About Amat

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Job Summary

As a Customer Success Manager, you will lead cross-functional efforts to solve high-value customer problems, shape product strategy, and ensure alignment between customer needs and product development. You’ll be the voice of the customer, driving innovation and excellence across our organization.

Key Responsibilities

• Identify high-impact customer challenges and lead multidisciplinary teams to develop solutions.
• Collaborate with internal and external stakeholders to define product roadmap features based on Voice of Customer (VoC) input.
• Develop long-term product strategies in partnership with Marketing, Engineering, and Executive Leadership.
• Evaluate and validate technical strategies to ensure alignment with customer needs.
• Promote cross-team communication and alignment on key VoC features.
• Build and lead a Product Applications team; standardize application use-cases.
• Define and report on key performance metrics for the Applications function.
• Mentor and provide oversight to Applications Engineers.

Requirements

• Education: Master’s Degree or Ph.D. in a relevant field.
• Experience: 10+ years in semiconductor metrology and inspection, with a strong background in optical technologies.
• Proven leadership in customer success, product strategy, and cross-functional collaboration.
• Strong analytical and strategic problem-solving skills.