Customer Success Manager

About Nvidia

Nvidia is seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes.

Job Summary

The CSM will be responsible for a select portfolio of Industry centered customers following them post-sales to ensure the customer is achieving the business outcomes and goals they expect with NVIDIA’s products.

Key Responsibilities

• Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site.
• Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments.
• Introduce them to our training courses to empower the customer’s with their usage of the products.
• Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customer through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment.
• Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging.
• Identify customer churn risks and work with the account team to build a risk mitigation plan.
• Be the voice of the customer.
• Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers.

Requirements

• BA degree or equivalent experience.
• 10+ years experience in Customer Success, sales, professional services, project management or customer facing solution architecture role.
• A solid understanding of the NVIDIA enterprise software portfolio.
• A real passion for getting things done in a multifaceted sales and technology environment.
• Proven ability to provide thought leadership, think strategically and effectively communicate vision.