Website Gofundme
About Gofundme
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Job Summary
The GoFundMe team is searching for a Customer Success Intern! You will learn the ropes of providing exceptional coaching support to our organizers. You will be instrumental in ensuring they receive the foundational advice and enablement needed to make their fundraisers on GoFundMe more successful.
Key Responsibilities
- Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can.
- Participate in handling customer queries through multiple channels, including email, text, and phone.
- Begin to recognize customer needs and feedback during interactions.
- Engage in continuous learning to develop your knowledge in effectively advising organizers.
- Participate in internal projects under supervision.
- Run a personalized outreach campaign to a strategic set of customers.
- Coach organizers on best practices to increase their fundraiser success.
Requirements
- Ability to work collaboratively with team members.
- Strong communication skills.
- Willingness to learn and adapt.
Benefits
- Gain hands-on experience in customer success.
- Opportunity to work with a passionate team.
- Flexible working hours.
To apply for this job please visit job-boards.greenhouse.io.