Customer Success Manager, Mid Market, Central Region

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta’s central region Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialized solutions. By combining your customer-centric approach with expertise in Vanta’s products and security best practices, you will contribute to the overall success and satisfaction of Vanta’s customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What you’ll do as a Customer Success Manager at Vanta:

• Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
• Carry a BoB of ~50 customers ranging 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities to drive a