Customer Success Manager (West)

About Edmentum

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

Job Summary

Customer Success is about deeply understanding customers’ goals and guiding them to maximize value at every stage. As a Customer Success Manager (CSM), you play a key role in supporting educators and administrators throughout their journey—from onboarding to renewal. Your focus is not just on retention but on delivering an outstanding experience that drives meaningful student learning outcomes.

Key Responsibilities

• Manage and be accountable for the success of partner schools from onboarding through renewal.
• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals.
• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district.
• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes.
• Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.
• Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.
• Effectively forecast customer health and risk of attrition.
• Continuously self-educate about Edmentum’s products and solutions and the K-12 competitive landscape.

Requirements

• Maintain working knowledge of industry, market, and competitive landscape.
• Fosters a culture of inclusion and cross-functional collaboration.
• Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values.
• 5+ years of combined experience leading education technology implementation.
• Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher.