Data Management Analyst

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Job Summary

The Data Management Analyst will be responsible for policy admin, data processing, logging, review etc. Not limited to the routines, you will also provide supports in reporting, digital relevant tasks, and other ad-hoc tasks assigned.

Key Responsibilities

• Follow up the SOP to proceed related cases.
• Keep the quality of delivery at or above an acceptable level.
• Keep the Turn-around-time of delivery at or above an acceptable level.
• Follow up the specific case highlighted by SME or business unit.
• Ensure all requests will be escalated and fulfilled timely.
• Work with team members to support ad-hoc tasks assigned.
• Collaborate with business unit to ensure a high-quality delivery.
• Complete another task assigned by leader.

Required Qualifications

• Ability to understand the SOP and the relevant policies.
• Ability to use common office software.
• Provide an acceptable outcome with teamwork sense.
• Basic English reading/writing skills is preferred for business needs.
• Communication ability to work with stakeholders.
• Good risk awareness.

Preferred Qualifications

• English speaking.
• Cantonese speaking.
• Insurance company work experience.

Benefits & Perks

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.