Data Reporting Technician

About City of Fort Worth

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Job Summary

A Data Reporting Technician job is available with the City of Fort Worth Police Department – Police Data Reporting Unit. This position will primarily be responsible for performing a wide variety of general customer services in support of the Police Department to include responding to questions and inquiries from the general public regarding program operations.

Key Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Records detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determines elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintains and updates complex computer systems; processes forms, reports and prepares general correspondence; researches computer generated files and records.
• Responds to customer inquiries in a timely and efficient manner; resolves problems within area of assignment; explains applicable policies and procedures.
• Maintains detailed and accurate files and records of police offense reports and correspondence.

Requirements

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.

Preferred Qualifications

• Bilingual skills (English/Spanish).
• Two (2) years plus of high – volume call center, public contact, and data entry.
• Experience in preparing / transcribing reports.
• Knowledge of Records Enterprise or other Police Records Management Systems, CAD systems and/or Penal Code.
• Prior law enforcement experience.

Benefits

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities