Delicatessen Assistant Department Manager

About Hy-Vee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Summary

As an Assistant Delicatessen Manager, this position will be responsible for assisting Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Key Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to the products they’re looking for, loading or unloading heavy items, and making note of customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers.
• Checks orders for the day and sets up a timeline and production schedule.
• Ensures department standards are met and prepares product for display.
• Promotes and coordinates catering.
• Trains new employees and handles customer issues.
• Maintains cleanliness and adheres to sanitation procedures.

Requirements

• Ability to work night and weekend shifts.
• Strong customer service skills.
• Ability to train and manage part-time crew.