Jobgether
About Jobgether
Jobgether is a platform that connects job seekers with opportunities in various fields.
Job Summary
The Desktop Support Technician II role focuses on providing technical support and deployment services for end-user devices, including desktops, laptops, and peripherals.
Key Responsibilities
- Provide moderately complex technical support and troubleshooting for desktop and laptop systems, software, and peripherals.
- Deploy, upgrade, and configure computer hardware and operating systems, ensuring proper installation and functionality.
- Perform remote support, including diagnostics and issue resolution on end-user devices.
- Maintain and update technical and user documentation, supporting knowledge management and training initiatives.
- Assist with short-term projects such as equipment moves, server deployments, and office hardware installations.
- Communicate status updates to customers and coordinate with project management resources.
- Research and recommend improvements to end-user devices, software, and IT processes.
Requirements
- High school diploma required; AA or IT-related degree strongly preferred.
- 3–5 years of experience providing Windows desktop and laptop support in a professional enterprise environment.
- Proficiency in Microsoft Office, software installations, upgrades, and troubleshooting.
- Experience with ticketing systems and tools such as Active Directory.
- Familiarity with printer support, peripheral maintenance, and standard IT equipment.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to work independently and manage multiple priorities with minimal supervision.
- Certifications such as A+, MCP, or MCDST are strongly desired.
- Experience in Macintosh environments is a plus.
Benefits
- Hourly pay range: $30.59 – $37.38.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company contribution.
- Short-term and long-term disability coverage, basic life insurance.
- Paid holidays and accrual of up to 112 hours PTO per year.
- Paid volunteer time and additional state-mandated sick leave.
- Opportunity to work in a professional office, warehouse, and data center.
To apply for this job please visit jobs.lever.co.