Director, Data Insights and Value Engineering

About Adobe

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Are you interested in making a Customer Experience difference on a global scale? Join Adobe Digital Experience as Director of Analytics and Insights. Lead Customer Engineering, Success & Professional Service efforts. Analyze data from Adobe Digital Experience solutions to find trends for data-driven decisions. You will also apply advanced analytics & data science concepts to build predictive-prescriptive models that empower the Adobe Customer Solutions (ACS) teams to deliver a proactive customer experience. You are passionate about data, AI, metrics, innovation, and inspiring operational teams as well as leading analytical projects to promote process efficiencies.

What you’ll Do

• Head the Data analytics & Insights teams supporting our Global Adobe Customer Solutions (ACS) division
• Drive the analytics & insights strategy for the team and ensure alignment with ACS priorities
• Enable innovative analytics and business intelligence capabilities to drive business optimization & transformation across the ACS Organization
• Tackle complex business obstacles, support quick decision-making, champion impactful predictive modeling through business insight, data understanding, and analytical experience
• Proficiency in juggling multiple projects, prioritizing and coordinating activities, and collaborating with diverse teams while articulating the overall Business strategy

What you need to succeed

• Bachelor’s degree or equivalent experience in Engineering, Computer Science, or a related technical field is required.
• Master’s degree or equivalent experience is a positive attribute
• 12+ years’ experience building business analytics & data science solutions, leading a team of Analytics Managers/Data Scientists/Business Analysts
• Deep knowledge of Business Analytics, Data Science concepts, math modeling, analytical techniques in predictive techniques, classification techniques, and segmentation are highly desirable
• Proven ability to “Tell a Story” through data and communicate effectively with senior leadership; mastery of advanced visualization techniques with an ability to translate findings for a general business audience
• Ability to understand business requirements, critical metrics and convert them into analytical hypotheses in a structured and logical manner