Director of Engineering, Group Benefits Claims Technology

About Manulife

Manulife is a leading international financial services group that helps people make decisions easier and lives better. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups, and institutions.

Job Summary

The Director of Engineering leads end-to-end engineering delivery for Group Benefits Claims Technology; with accountability for Software Engineering, Performance Engineering and Quality Engineering across multiple teams. This role bridges technology and business outcomes, aligning engineering delivery to advisor and customer experience, sales enablement, digital roadmaps, and operational efficiency.

Key Responsibilities

• Delivery Health leadership: Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes.
• Performance Engineering: Mature and sustain performance practices; define non-functional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design.
• Quality Engineering: Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests.
• Stakeholder Management & alignment: Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards.
• People/Team Development: Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards.
• AI in the SDLC: Establish AI guardrails and usage patterns; measure productivity and quality gains.
• Shared Accountabilities: Cross-portfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream.
• Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes.

Required Qualifications

• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
• 10–15+ years of progressive engineering leadership with direct accountability for Performance and Quality practices.
• Proven success leading SAFe Agile Release Trains; mastery of CI/CD, automated testing, secure coding, and observability.
• Hands-on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer (performance) and Selenium, Playwright, Robot Framework, JIRA Xray (quality).