Ecommerce Merchandiser

About Complex

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach. Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society. Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability. Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve. Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company’s success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Why We’re Hiring

We’re looking for a digitally native Site Merchandiser who lives at the intersection of product, content, and user experience. In this role, you’ll be responsible for optimizing on-site merchandising strategies across complex.com/shop to drive top-line revenue, boost conversion rates, and maximize add-to-cart performance. You’ll own key site experiences—from collection sorting and homepage updates to cross-departmental promotional execution—and help build a seamless journey from discovery to checkout.

What You’ll Do

• Own Site Merchandising across key shopping pages, landing pages, and collections.
• Ensure products are sorted to drive engagement, conversion, and sell-through.
• Execute Daily Merch Updates: Align content with product launches, promos, and cultural moments.
• Partner with Marketing & Creative to ensure product stories are supported with proper linking, banners, assets, and UX touchpoints.
• Optimize Search & Navigation: Work within Algolia and Sanity.io to refine filters, categories, and user experience.