Experience Ambassador

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

As an Experience Ambassador at JLL, you will demonstrate expertise in executing high-profile meetings and events with senior executive participation while serving as the primary point of contact for conference center clients.

Key Responsibilities

• Execute high-profile meetings and events with senior executive participation while maintaining exceptional standards.
• Consult with conference center clients to determine comprehensive event needs including space, setup, AV requirements, and catering.
• Serve as primary point of contact for conference center clients while responding to all requests in a timely manner.
• Consistently deliver high standards of care during events while exceeding client expectations and anticipating needs.
• Manage all operations, functions, and logistics for conference center including scheduling using client scheduling software.
• Order catering and troubleshoot AV and other setup issues to ensure seamless event execution.
• Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts.
• Check and restock soft services including coffee machines and products for optimal client experience.
• Complete all tasks and projects as directed while ensuring timely delivery based on established deadlines.
• Engage in a culture of continuous improvement and innovation by adopting best practices and new tools.

Client Relationship Management

• Establish rapport and maintain relationships with events and conference clients through professional engagement.
• Handle all administrative support for conference center and off-site meetings including cost quotes and presentations.
• Respond to inquiries and requests while providing information and direction to vendors and service providers.
• Ensure excellent coordination and execution of work.