Facilities Coordinator Lead – Office

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Facility Coordinator – Lead Office is a leadership position responsible for overseeing facility operations across multiple office locations. This role drives operational excellence by managing a team of Facility Coordinators, ensuring consistent service delivery aligned with IFM COE standards, and serving as a strategic partner in vendor management and work order processes. The position requires a proactive leader who can maintain high-quality facilities services while fostering team development and continuous improvement.

Key Responsibilities

• Supervise and mentor Facility Coordinators across multiple office locations, conducting regular check-ins and performance reviews
• Monitor SLAs and KPIs to ensure consistent execution of IFM COE service protocols and maintain high service quality
• Oversee work order lifecycle management using CMMS platforms (Corrigo, FM Systems) and ensure timely resolution of service tickets
• Manage relationships with third-party service providers and contractors, scheduling preventative maintenance and recurring services
• Collect and analyze operational data to support client requirements and identify process improvement opportunities
• Partner with Experience and Workplace teams to elevate employee satisfaction and support strategic initiatives
• Contribute to the development of playbooks, FAQs, and operational frameworks to ensure consistency across the portfolio

Requirements

• 5+ years of experience in facilities management, operations, or workplace services
• Proven leadership experience managing distributed teams
• Proficiency in CMMS platforms (Corrigo, FM Systems) and Microsoft Office applications
• Strong organizational, communication, and interpersonal skills
• Experience in vendor management and service delivery oversight
• Ability to navigate ambiguity, prioritize effectively, and drive results in dynamic environments
• Bachelor’s degree or equivalent experience in facilities or operations

Preferred Qualifications

• Experience working with IFM COE standards and protocols
• Knowledge of preventative maintenance scheduling and facility compliance requirements
• Familiarity with budget management and cost-conscious operational initiatives
• Experience in data analysis and trend identification for operational improvements
• Background in safety and sustainability compliance within facilities management