Field Engineer

About Livenation

Livenation is a dynamic team supporting partnerships with Venues NSW to deliver a simple, safe, and personalized ticketing experience.

Job Summary

We’re thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience – whether it’s the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong’s WIN Sports & Entertainment Centres. As we continue to grow and evolve, we’re looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.

Key Responsibilities

• Install and maintain hardware, software and telecommunications infrastructure of the network.
• Install, support and maintain access control and entry hardware and related software at venues and box offices.
• Provide venue support at permanent and temporary venues and events including weekend support.
• Understand requirements for each event and effectively plan and coordinate events with Client Services Managers to ensure successful event delivery.
• Liaise with Client Managers to ensure all staff and equipment requirements to clients are provided without exceeding agreement terms.
• Coordinate equipment logistics and couriers for all events in a cost-effective manner.
• Manage full set up, bump in and bump out of events as required both for access control and box office.
• Provide IT support to ensure access control and box office systems function optimally.
• Manage end of day box office reconciliation as required.
• Conduct on the job training of casual staff, volunteers and subcontractors as required.
• Manage and direct casual staff onsite at events and provide a key escalation point for any ticketing issues.
• Maintain an up to date asset register of all on in house and venue equipment.
• Maintain and update Event Services documentation (cheat sheets/guides) to be distributed to staff and clients as required.
• Deliver successful events by working closely with the technology team and updating equipment/systems.